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January 17, 2019
Its likely the remote control has not enough battery.
A1, Check the battery. Try to replace the battery on the back of remote control with a new battery.
With normal functioning remote, there is only 1 LED indicator light blink when press the button.
A2, If the remote control is replaced with new battery, but its still no functioning. Check the battery are insert with correct side.
A1, If the fan is not responding to the remote handset, it may need to pair up the remote handset and the receiver.
The receiver is locate inside the fan body or ceiling canopy.
To pair up the remote handset and receiver, first turn off the fan, switch off the power supply. Then turn on the power supply again,
within 10 seconds, use the handset point to the fan direction, hold the power button on the handset for 5-10 seconds. Once you hear
the fan reply with long "beep" then the remote handset and the receiver is now paired up, and the fan will start functioning.
A2, Listen carefully to the receiver "beep" sound. If you hear more than 1 beep when pressing remote handset, its likely the receiver is faulty.
Try sync the handset and receiver first, as above step. If this doesn't work, contact customer service for a new receiver.
A1, The fan is constructed with several secure locking mechanism. If you see the fan is not rotating in position, but a bit shaking, or hear un-normal
noise. Please check the ceiling bracket and the pole knuckles which goes into the ceiling bracket. There is a dent in the knuckles which must lock into the ceiling bracket. This locking position make sure the pole and the fan itself are in correct position.
With this locking knuckle, the fan can be use in slop ceiling surface. Its allow up to 25 degree of ceiling slop for the fan to work safely.
If the knuckle is not correctly lock in, it will create running turbulence, which will create noise and not safe to use.
A2, If the unstable is only at high speed, and not generate from the pole locking condition. Its likely due to the ceiling frame is not strong enough.
If the building ceiling structure is not strong and stable, the fan ceiling bracket will move with the ceiling structure. At high speed running, the fan
will cause unstable movement and sometime noise.
A3, If the noise is coming from motor, "click, click, click" noise. It maybe cause by the internal wire is touching the fan blade screw.
Check with customer service with the type of the screw type.
Secondly, check if the screw is screwed in way too hard. Try to use a washer to reduce the screw insertion.
A1, Try to re-sync the remote handset with the receiver as above steps. Then check the light button if it works.
A2, If the re-sync doesn't work, the LED light driver may need to be replaced. Or the light panel need to be replaced.
A1, DC fan rotation direction can be clockwise or counterclockwise. To change the rotation direction, simply turn off the fan, open the battery compartment at the back of the remote handset.
There is a small switch in the battery compartment, change the position of the switch and close the battery compartment. Now turn on the power and use remote handset to turn on the fan.
It should now change the rotation direction.
A1, Ceiling fan is electrical appliance, must be installed by licensed electrician. It's very important to have the appliance installed by licensed electrician, instead of DO IT YOURSELF. You can do simple service of the maintenance, like: 1, Change the battery of the remote control handset. 2, Dusting off from fan blade. Always remember to turn off the fan before touching the fan blade.
A1 DC motor is a bit different to AC motor, you can't input 240V high voltage to the motor. To check if the DC motor unit is good, run this test:
1, Turn off fan and show down the power supply from switch board.2, Open the ceiling cup, find out the 3 wires that goes into the motor. They are connect to the output section of the receiver. These are lower voltage supply feed cables. Normally they are 3 different color cable: RED PINK and grey.3, Use a multi-metre to test the ohms between each color pair: PINK-RED, PING-GREY, RED-GREY, take a note on each reading. Depends on different models, the reading results are different. But a working unit, the reading are very close, i.e. sometime they will be like these: 125ohms, 128ohms, 124ohms. The reading should be very close for a good working unit. If a reading is far to un-normal, means the motor is not-working.
New version of the receiver can be removed and replaced without wiring. The receiver has been pre-wired with plug top during manufacture. To change the receiver, first to remove the 2 holding screws from the ceiling cover cup, have the cover drop down the rod. The black plastic box is the receiver, it has input the output plug, remove all the plug that was inserted into it. Replace with the new receiver, and insert the plug into the receiver accordingly. then put it into the bracket.Put up the ceiling cover and put back the screws to lock the cover in position.New receiver may need to re-sync with remote handset, check Q2 for the re-sync steps.
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